
WWHISPER.COM PRIVACY AND COOKIE POLICY
1. PRIVACY RULES GDPR
The purpose of this privacy policy is to inform you in a clear, simple and
transparent wayabout the processing of the personal data that you entrust to us, or that we may collect when you browse our website or our mobile application, the possible transfer to third parties and the rights and options you have to control your personal data and protect your privacy.
Wwhisper is a social platform and information platform managed by the non-profit organisation Hands For Freedom, with registered office at 1140 Brussels, Rue Colonel Bourg 123-125, CBE BE 762.750.293 and is thus responsible for the processing of personal data collected on the Wwhisper website in accordance with applicable personal data regulations and, in particular, Regulation EU 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter "GDPR").
I. What is personal data?
Personal data is any data relating to a natural person from which he or she can be directly identified, such as name, first name, postal address, e-mail address, or indirectly by means of an identification number, such as, for example, a subscription order number or an IP address.
II. Why does Wwhisper.com collect my personal data?
Wwhisper.com collects and processes your data in order to :
● enabling you to create an account on our website;
● managing access to your account on the website;
●sending you news articles and newsletters
●processing and managing orders
●managing payment for your order;
● ensuring the security of online transactions and to prevent fraud and prevent payment incidents, in particular through the automated processing of your data;
● managing the member relationship in the context of requests for information or
complaints that you may send us via our website or our pages on social networks;
● managing and optimising everyone's customer experience through better
knowledge of our members;
● offering adapted and personalised services, in particular in the context of developing our products and services;
● performing statistical analyses to develop steering, measurement and
reporting tools in order to adapt and improve our sales and marketing activities;
● ensuring the exercise of your rights in accordance with Article IX below.
Following processing operations are subject to your consent:
● sending you information about news, events and special offers via the communication media you have selected;
● retaining your payment card details (excluding CVV) to facilitate your
future purchases;
● sending surveys and opinion polls to gather your views and opinions about our Site so that we can improve the user experience
III. When may we collect your personal data?
We may collect your personal data at the time of:
● creating your member account on our website,when you complete the subscription form on the website and pay for your order
● your consent to receive certain commercial communications from us by email and/or via a notifications on your smartphone;
● responses to customer satisfaction surveys;
● when interacting via email between you and wwhisper.com
● your browsing on our Site via cookies or similar technologies (hereinafter
"Cookies" ) or when you click on advertisements related to our marketing campaigns
IV. What personal data may we process?
(i) In the course of our business, we may collect some data
directly from you for the purposes set out in section II of this policy.
The data we collect are:
● the personal data you provide when you create your member account
such as your name, your surname, your email address and your
● your contact details, in particular the address at which your subscription is registered
● information relating to your orders, such as the purchase of a subscription
● information relating to your method of payment when you place an order
on our website.
Payments are made via a highly secure payment platform, in accordance with the PCI-DSS standard, and supplemented by control measures to guarantee the security of purchases on the website and prevent fraud.
The payment card data communicated during your order are never transported over the network unencrypted: they are encrypted using the TLS-protocol (Transport Layer Security).
● the information you may need to communicate to the customer service department in the context of managing your requests for information or complaints;
● the information you enter when you leave a review about our services on our website;
(ii) To ensure the security of payments during transactions on the Wwhisper.com website, prevent fraud and protect you in the context of the remote sales, we also collect data and carry out an automated process, the purpose of which is to verify orders and/or have them verified by one of our service providers, to verify the accuracy of the information transmitted to them, transmitted when placed on our website. If the payment of an order is subject to a report, an individual verification of this report will be carried out by our service for fraud prevention.
(iii) Finally, we may collect data relating to the use of our website, in particular your surfing behaviour (IP address, pages visited or pages visited or searched, links clicked, etc.) Similarly, we may collect data relating to the consultation of e-mails we send you for statistical and commercial prospection purposes. Some of this data
may be collected via cookies when you browse our website.
For more information about cookies, please see section XI of this policy.
V. What are the legal grounds that justify the processing of your data ?
WWhisper.com processes your personal data on the following legal grounds:
● Performance of the contract: the processing of your data is necessary
for the performance of the contract concluded between you and Wwhisper.com
when you create an account on the website, when you take out a subscription and to ensure the payment and follow-up of your order, to manage your relations with our Customer Care department;
● Legitimate interest: Wwhisper.com may have a legitimate interest in processing your data. This is, for example, the case when Wwhisper.com sends e-mails to subscribers and to prevent and combat fraud on its website or when it analyses the browsing of its members in order to improve its offers and services, to conduct statistical studies on the products and/or services it markets and to market and to secure its digital media (websites, applications,etc.);
● Consent: Wwhisper.com carries out processing operations following your express
consent, which may be revoked at any time.
● Compliance with legal obligations: Wwhisper.com may carry out processing operations in the context of complying with its legal obligations. This is the case for the accounting processing of your orders.
VI. Who receives your personal data?
Wwhisper.com's data network is fully digitised. Only selected employees of Wwhisper.com can access the data files for the purpose of processing your personal data.
Other :
- subcontractors and processors such as our hosting and maintenance service providers
- payment service providers.
- our fraud prevention and fraud prevention providers
- our logistics service providers
- our commercial prospect management providers
Wwhisper.com may also be required to disclose your data to third parties
to comply with legal, regulatory or conventional obligations or to respond to requests from legally competent authorities.
VII. How long do we keep your personal data?
Wwhisper.com has established retention periods for your personal data in accordance with its legal obligations and the recommendations of the competent data protection authorities.
Your member account and all personal data related to it will be retained in accordance with the following retention periods:
● You have not purchased a subscription : until 3 years after your last interaction* with us.
● You did purchase a subscription : up to 5 years after your last interaction with us.
An interaction is opening an e-mail or visiting the website. Your credit card details will be kept for up to 15 months after the payment of your order
VIII. What are your rights and how do you exercise them?
In accordance with applicable regulations, in particular the GDPR, you have
the right to access and rectify your personal data, as well as the right to request their erasure, object to their processing and the restriction of processing for legitimate reasons. You may also give special instructions relating to certain processing of personal data that you have specifically indicated. You can change or revoke these instructions at any time. In the absence of instructions, your heirs may exercise the rights of access, rectification and opposition necessary for the organisation and settlement of your estate, if applicable. Send an e-mail to privacy@wwhisper.com Describe in detail the reason for your notification, communication or question. You can also fill in the contact form on the website and send it to us. You will receive a reply within a maximum period of one month following the receipt of your request.
You also have the right to lodge a complaint with the competent data protection authority:
● Belgium: Data Protection Authority / Drukpersstraat 35, 1000 Brussels
/+32 (0)2 274 48 00 / contact@apd-gba.be
● The Netherlands: Autoriteit Persoonsgegevens / PO Box 93374
2509 AJ DEN HAAG / (+31)(0)708888500 /
-
● France: The CNIL / 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 7 / +33
(0)1.53.73.22.22 / www.cnil.fr
IX. Contact details of the Data Protection Officer
(DPO) and right to lodge a complaint
For questions relating to the processing of your data by Wwhisper.com
you may contact our Data Protection Officer by e-mail at the following address: privacy@wwhisper.com
2. COOKIE POLICY
Wwhisper.com uses cookies on its Site.
While browsing the wwhisper.com website or the mobile application, you may receive
Wwhisper.com and/or third parties place cookies on your computer, smartphone or tablet.
The purpose of this page is to inform you about how cookies work, how we
process the data collected with them and how you can accept or refuse.
I. What are cookies?
A Cookie is a small alphanumeric file that is placed on your device (computer,
smartphone, tablet, etc.) via your browser or our applications while consulting our website.
Some Cookies are technically necessary for the website to work smoothly, as well as to fulfil our commitment to provide you with a unique and personalised experience. Other Cookies are not strictly necessary for the operation of the site, but, subject to your consent, allow us to learn about your interests based on your browsing behaviour.
Only the sender of a cookie can read or change the information contained in the cookie.Below is information about the cookies that may be placed on your device when you visit pages of our website, as well as ways to delete or refuse the registration of these cookies on your device.
II. Who can place cookies on my device?
Cookies may be set directly by Wwhisper.com, as publisher of the website or by its providers for Wwhisper purposes;
III. For what purposes are cookies placed on my device?
Below is a list of the categories of cookies that may be placed while browsing our website.
1. Strictly necessary cookies
These cookies are essential to enable you to identify yourself, log in and browse our website as well as purchase subscriptions. These cookies are exempt from consent.
2.Analysis and personalisation cookies
These Cookies enable Wwhisper.com to understand how you use the website, to optimise and improve the functioning of the website, improve the product offerings and/or services and better tailor the website content to subscribers' interests. These cookies are exempt from consent because their use is necessary for the personalised
presentation of our offers and it is an intrinsic part of our service offering.
3.Statistical Cookies These Cookies allow Wwhisper.com to track the browsing behaviour of our subscribers on the various pages of the website to analyse and collect data to optimise the operation of our Site. The data collected is anonymous and cannot identify a subscriber. These cookies are exempt from consent.
4. Functional Cookies These Cookies are not essential for navigation, but
facilitate the use of our website. These include cookies that allow you to identify yourself on the website without having to re-enter your login details. These cookies are exempt from consent.
IV. How can I manage cookies?
Whwisper.com provides means by which you can either consent to or reject cookies. When you first log on to the website, you will see a pop-up at the bottom of the page informing you that the website uses cookies. You will be asked to click whether you agree to or refuse cookies.
You can also set your browser to either accept or reject cookies.
Accepting cookies :
If your browser is set to accept the registration of cookies on your device, the cookies embedded on the pages of the website you visit will be placed and/or read on your device.
Refusing Cookies :
You can set your browser to offer the choise between acceptance or rejection of Cookies on an ad hoc basis, before a Cookie is likely to be registered.
Please note: Settings you may set via your browser regarding the accepting or rejecting of Cookies may affect your internet usage and the conditions of access to certain services that require the use of such Cookies. For example, if you refuse certain essential Cookies, you may no longer be able to use certain functions.
V. How can you set or change your browser ?
You can set your browser by going to the settings via the following links:
Internet Explorer www.support.microsoft.com/nl-nl/cookies-verwijderen-en-beheren-168dab11-0753-043d-7c16-ede5947fc64d
Safari https://support.apple.com/nl-nl/guide/safari/sfri11471/mac
Chrome https://support.google.com/chrome/answer/95647?co=GENIE.Platform
Firefox https://support.mozilla.org/nl/products/firefox/protect-your-privacy/cookies
Opera https://help.opera.com/en/latest/web-preferences/#cookies
You can also change and manage your smartphone settings. To learn more
about managing Cookies via your smartphone, please visit the following pages :
iOS https://support.apple.com/nl-be/HT201265
Android https://support.google.com/chrome/?visit_id=637606522187722363-
Last update : 08.12.2022
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